Consumer Rights

IMPORTANT – If booking international travel, PLEASE make sure you have a valid passport at the time of book. Also, COVID Travel, Testing and Health Requirement information is provided by your Travel Advisor as guidance only and can change without notice. Always reconfirm information by checking government & airline websites before booking and traveling.

Enjoy Your Travel RightsAs a traveler you have certain legal rights that we want you to be aware of. There are several governmental agencies that monitor compliance with and investigate violations of the Department of Transportation’s (Department) aviation economic, consumer protection, and civil rights requirements. They may also provide legal review and support on aviation economic licensing matters.

UDOT Aviation Consumer Protection and Enforcement
Fraud alerts, rights when you cruise, take a vacation, and more.

UDOT Air Travel Consumer Report
Flight delays, consumer complaints, and mishandled baggage.

U.S. Department of Transportation
Flight delays, bumping, discrimination.

Air Travelers with Disabilities
Site of the National Council on Disability.